Question: My copy of 7.1.3 has been working on Mac OS10.12.6 perfectly since 2019.
Now, suddenly, Avid have removed the function of my Activation Code. Sibeliuys crashes every time upon launch. I have now wasted 9 days with Customer Support, who either cannot or refuse to read a compete analysis, including a screen grab of all that fails. When I send a repeat request in the hope that somebody else might read it, all I get is "goodbye, you have already got a case number". 04333082. I am both disgusted with the deliberate lack of response, and angry that the recommended Avid systems altogether fail to work.
They have now sent me 7 times the same set of 're-register offline' instructions that DO NOT WORK, and somebody called Alex(is) fails to answer, but leaves me locked out in the cold for days at a time, but then repeats the same questions, that have been answered if only he would read.
1) Why cannot Avid restore functionality? Why should I be expected to do so myself?
2) Having wasted several days in eliminating Avid Link and replacing Application Control (the supplied version failed to work), I now find that
A) Licence Control = Product Registration tells me "unable to verify / look up Activation ID". But Avid now tell me that this is a glitch: "merely close the page and all should work". If only!
B) "Activation Failed, please contact Representative." But they do nothing about it!
C) Repeated instructions: "download the .bin file to activate. YET THIS CAN ONLY BE USED ONCE"! So what are you supposed to do when repeated fresh downloads fail 7 times!?
D) It is impossible to contact the company, since there is no phone support without an unneeded contract, and all web pages lead you round in deliberately closed circles.
This is disgusting, unacceptable 'customer support', and there is no way of putting matters right if 1) Avid has made the Application number invalid and 2) nobody will answer intelligently.
E) To confuse matters further, Avid now tells me that Sib. 7.1.3 is not supported by OS 10.12.6 – although this has been working perfectly since 2019.
HELP PLEASE! Does anybody at Support read this, or can readers here please prove more able and willing than Support. Your help will be much appreciated. Thank you in advance.