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Avid Options Forum
This Forum is where community members can discuss Avid Options such as the Symphony , ScriptSync, PhraseFind, NewsCutter Options and the new VM Option along with upgrade information and eligibility requirements.
  • Sibelius 7.1.3 disabled by Avid

    Question: My copy of 7.1.3 has been working on Mac OS10.12.6 perfectly since 2019. 

    Now, suddenly, Avid have removed the function of my Activation Code. Sibeliuys crashes every time upon launch. I have now wasted 9 days with Customer Support, who either cannot or refuse to read a compete analysis, including a screen grab of all that fails. When I send a repeat request in the hope that somebody else might read it, all I get is "goodbye, you have already got a case number". 04333082. I am both disgusted with the deliberate lack of response, and angry that the recommended Avid systems altogether fail to work. 

    They have now sent me 7 times the same set of 're-register offline' instructions that DO NOT WORK, and somebody called Alex(is) fails to answer, but leaves me locked out in the cold for days at a time, but then repeats the same questions, that have been answered if only he would read.

    1) Why cannot Avid restore functionality? Why should I be expected to do so myself?

    2) Having wasted several days in eliminating Avid Link and replacing Application Control (the supplied version failed to work), I now find that 

    A) Licence Control = Product Registration tells me "unable to verify / look up Activation ID". But Avid now tell me that this is a glitch: "merely close the page and all should work". If only!

    B) "Activation Failed, please contact Representative." But they do nothing about it!

    C) Repeated instructions: "download the .bin  file to activate. YET THIS CAN ONLY BE USED ONCE"! So what are you supposed to do when repeated fresh downloads fail 7 times!?

    D) It is impossible to contact the company, since there is no phone support without an unneeded contract, and all web pages lead you round in deliberately closed circles. 

    This is disgusting, unacceptable 'customer support', and there is no way of putting matters right if 1) Avid has made the Application number invalid and 2) nobody will answer intelligently.

    E) To confuse matters further, Avid now tells me that Sib. 7.1.3 is not supported by OS 10.12.6 – although this has been working perfectly since 2019.

    HELP PLEASE! Does anybody at Support read this, or can readers here please prove more able and willing than Support. Your help will be much appreciated. Thank  you in advance.

  • Symphony disappeared

    Hi everyone. After the installation of MC version 2021.12 the Symphony option disappeared.

    In Avid Link it is enabled but not installed (but already installed on computer).

    Also when I start the program it tells me "no options".

    How do I go about getting the software to re-detect Symphony?

    Thank you.

  • PhraseFind is "Activated" but not working or listed as option

    I did a clean install of Big Sur and migrated from Mojave where MC and PhraseFind was working fine. Then I clean installed MC. Now, the splash screen does not list PhraseFind as an option anymore and, although Avid Link shows PhraseFind is "Activated" it is not working at all. Deactivating and reactivating makes no difference. Any suggestions?

    (I would also note that background transcodes were not working either but manually giving TranscodeServiceWorker.app full disk access got it working again. It seemed to be a permissions problem where the app was not permitted to write to the startup drive because OS Catalina and beyond locked down the permissions.)

     

     

  • MC quits at initializing plugin: AMA_MRExport_Lite.avx

    After upgrading from 2018.6 to 2021.12 I can now longer launch Avid. I had installed Davinci during this time. Could this have an affect. I've uninstalled both programs and installed only the Avid MC but still hs same issue.

    Also have upgraded to Catalina 10.15.7

    I'm using an iMac Retina 5K 27in 2019

    3.6 Ghz 8 Core Intel Core i9

    Radeon Pro 580X 8GB

  • Color correcting master clip using symphony

    Hi! I'm trying to color correct a master clip that has been grouped and is already in several sequences on a documentary feature I'm assistant editing, but am having trouble getting those corrections to stick through to all instances of that clip. So far my process has been:

     

    1) Find applicable clip -> edit group

    2) go into color correction

    3) select master clip from the drop down

    4) apply corrections

     

    But then those changes won't persist globally if I refresh sequences where the media appears or even appear again if I try to call up the master clip in the source monitor. Am I missing a step? Or am I on a wild goose chase and this can't really be done?

     

    The only other option I can think to do is to make adjustments to the image using premiere, export a LUT and then apply that LUT to the master clip...but would prefer to keep it within Avid if possible. Any help is appreciated!

  • Any Unintended Consequences if I Don't Renew Perpetual License??

    As "advanced hobbyist" editor I was happy with Avid Liquid, but migrated to Media Composer when Avid pulled plug on Liquid and as they occasionally do made "an offer I could not refuse." So for several years I kept renewing my $299 perpetual license but not doing much editing due to other interests. Now I am thinking of not renewing this year and just staying with latest version I have installed (2018.9).

    My understanding is that 2018.9 will remain fully functional as will Symphony I have installed (although I just bought it last year because of bargain $99).  I did see on another Avid forum where people had some difficulties in this regard due to not keeping Application Manager or something current and I do wonder about getting any support from Avid if needed (can I buy a support plan?).  Although truth be known these forums and Marianna have been my go to technical support.

    Also I note Avid seems to be trying to move people to subscription plan (i.e. 40% "deal" on MC Ultimate if you move from perpetual plan to subscription) from perpetual license.

    Basically I would appreciate comments regarding what problems I would face in future or have overlooked in terms of using the current version of MC I have installed in the future. 

    Thank you

  • Phrase Find - control what gets indexed?

    Is there a way to limit phrasefind to only index certain bins?

    I have a 100 hours of rushes that I want indexing. But I have 1000 hours of SFX that is pointless to be indexed.

  • An annoying bug in M.C Symphomy 2018.5?

    Hi all,
    When I am working with Symphony CC, any action or grade I make in all Symphony's tools doesn't take effect immediatly, in order to see the change I need to touch the timeline or make another change on the same tool immediatly.
    Really annoying bug!

    Any Fix comming soon?

    Thanks

  • ScriptSync Language Packs - not installing

    Whenever I download the Avid Language Packs from my Avid Master account, I encounter this error when trying to install.  AvidLanguagePackInstller_signed can't be installed. becaus its digital signature is invalid. Any suggestions how to install?

  • Script Sync and Retakes

    Hi everyone,

    I'm an assitant editor from Germany and fairly new to script sync. We sometimes have retakes shot within one take. So my second assistant creates two subclips so that I'm able to script sync the retake also. Unfortunately when I drop the takes and retakes subclips into the script the reference to the retake supclip won't work. It won't load into the source monitor and the script sync option is not available.

    I hope it's clear what I mean. Is there someone familiar with this problem who can help? 

    Avid version: 2018.12.13

    Many Thanks guys!

Avid Actu

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